Niyet policies
Cancellation and refunds
A package is a one-time payment, so nothing is scheduled to charge you again. Your statutory consumer rights remain protected.
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Your package and credits
A package is a one-time payment, so nothing is scheduled to charge you again. Contact support from your account email with any question about your package. An introduction credit is used only when both people accept an introduction; a declined proposal uses no credit, and unused credits do not expire automatically at launch.
Withdrawal from your package payment
Within 14 days of your package payment, you may withdraw and request a full refund by emailing support. Include the email used for your account and state clearly that you wish to withdraw. You do not need to give a reason. Under this policy, using the service during those 14 days does not reduce this refund. Access ends when the withdrawal is processed.
Other refunds
After that period, unused introductions are not routinely refunded merely because you cancel or have not received a suitable introduction. Contact us about duplicate or incorrect charges, an unavailable service, or a service that does not meet the contract. We will investigate and provide the remedy required by law, which may include a refund.
How refunds are handled
Send requests to support with the account email, payment date and a brief description; do not send your card number. Approved refunds are returned to the original payment method. For a valid withdrawal, we issue the refund without undue delay and within 14 days of being informed. Your bank may take additional time to display it. A full refund or a payment dispute may freeze the remaining introductions while we resolve it. This policy does not limit any mandatory withdrawal or remedy rights you have.
Service operator
Operator details are being finalised before paid membership opens.